Terms and Conditions

We accept Visa, MasterCard and American Express credit cards.

Payment Terms:

Our terms for established customers: Net 30. New accounts will have to submit a credit reference statement before an account can be established. This may take up to 30 days to confirm references so payment for initial orders should be by credit card as to not delay shipment of cutting tools. All sums are payable in U.S. Dollars. For shipments outside of the USA customer is responsible for all taxes, tariffs and import charges along with shipping charges.

Beginning on 9/01/2025, a 3% credit card processing fee will be applied to all payments made by credit
card. This fee is being introduced to help cover the transaction costs charged by credit card processors.
You will continue to have the option to avoid this fee by choosing one of our no-fee payment
methods, such as [ACH, bank transfer, check, etc.].

Past Due Accounts:

Payment terms are strictly enforced. Accounts more than 30 days past due are subject to credit hold and no tools will be shipped until the account is brought current. Failure to maintain a current balance may subject your account to COD status. Accounts past 90 days due will be sent to collection/small claims court.

Quotations:

Quotes are valid for 30 days and prices may change without notice. After 30 days you need to contact us to verify if the price is still current. Orders placed then requested to be expedited will be subject to a 20% expedite fee, plus any freight costs incurred in bringing in material then requested to be expedited will be subject to a 20% expedite fee, plus any freight costs incurred in bringing in material sooner. Prices are quoted based on quantity, so if you desire a larger or smaller quantity than quoted, please contact us for the updated price. After 30 days quoted prices are subject to change without notice. Stocked item pricing is subject to change without prior notice. Special orders are subject to a 10% over or under shipments, +/- 1 piece up to quantity if 10, and will be considered complete.

Transportation:

Superior Tool Service is not liable for any loss, damage, delay, or misdelivery of packages once they have departed our facility. All shipments are transferred to the designated carrier upon pickup, at which point responsibility for the package rests solely with the carrier.

Customers may select a preferred shipping carrier at the time of order. If no carrier is specified, UPS will be used as the default shipping provider. Customers are encouraged to provide a valid shipping account number to apply any eligible shipping discounts. If no account number is provided, a “prepay and add” service will be applied to the total invoice, covering the cost of shipping through the selected carrier.

Shipping insurance is available upon request. If insurance is not explicitly requested at the time of order, packages will be shipped without additional coverage. Any claims or concerns regarding transit issues should be directed to the carrier. We recommend reviewing the carrier’s terms and conditions and considering insurance to protect against potential loss or damage.

Tariff charges, customs duties, and import taxes may apply to international shipments and are the sole responsibility of the customer. Superior Tool Service does not collect or remit these fees and cannot predict or control the amount charged by customs authorities. Customers are advised to consult their local customs office for details regarding applicable charges.

All claims for loss or damage must be filed directly with the carrier immediately upon receipt of the shipment. Superior Tool Service must be notified in writing of any loss, damage, or shortage within five (5) days of the shipment date. No returned merchandise will be accepted without prior authorization. Returns will not be accepted after thirty (30) days from the date of shipment.

Return of Product:

All returns must have prior approval from Superior Tool Service within 30 days of receipt by customer. If the product is a standard, off the shelf item, we allow a return less a 10% restocking fee within 30 days. If the item is a “made per instructions/print” item we do not accept return of the product, unless the tool is not made per print, in which case upon return of the bad tools we will remake the tool at no charge within 30 days. Our cutting tools are guaranteed to be made the right way or you owe us nothing.

Cancellations:

Purchase orders may not be cancelled except by mutual consent. Special tools where the material has already been ordered or purchased will subject you to payment for the material and any costs incurred to the point of cancellation.